Our customer service is now automated, and you are able to make alterations to bookings yourself. 

Please visit https://app.ginschool.co/login and login using the link found in your receipt.

CANCELLATION, RESCHEDULING, SUBSTITUTE ATTENDEES

Gin School is usually booked out for several months in advance, late changes have an impact and we can’t always find replacement participants at short notice. Staff rosters, food and cocktails are prepared in advance of each class. These rules are designed to protect our business, but also to ensure if something does come up, you and your friends don’t miss out on a great experience.

Substitute Attendees

If you or any of your party who are named on the booking are unable to attend, you may send someone else to attend the class in their place. This must be done at least 2 hours prior to the class to ensure the Gin Generator software will work with the participants phone. If your substitute has different dietary requirements to you, we will do our best to accommodate them, but it might not be possible.

Simply login as above and make the change yourself to the new name, email and phone number, please make sure any dietary requirements are also saved.

Cancellation

There are no refunds for bookings or gift cards. Gift cards and vouchers are never redeemable for cash or any other form of store credit. Cancellation can be made at any time subject to the following:

Cancellation of a booking up to 7 days before the class date will be provided with a credit in the form of a gift card that can be used at any time, our gift cards do not expire.

Cancellation of a booking between 7 days and 72 hours prior to a class will receive credit in the form of a gift card to the value of 80% of the class value. The gift card can be used at any time, our gift cards do not expire. The balance of the class cost will need to be paid at the time of a new booking.

Cancellation of a booking less than 72 hours prior to a class will receive credit in the form of a gift card to the value of 50% of the class value. The gift card can be used at any time, our gift cards do not expire. The balance of the class cost will need to be paid at the time of a new booking.

There is no refund exchange or credit in the case of non-attendance for any reason

Rescheduling

Please follow the above cancellation procedure, and then use the resultant gift card(s) to make a new booking.

GIN SCHOOL GENERAL TERMS AND CONDITIONS

Bookings and Full payment is required in advance.

Pre-paid gift cards are also regarded as payment. You can book online using your gift card code at checkout for payment. Please note that gift cards cannot be used to pay for private events.

All gift cards are non-exchangeable, non-refundable and non-transferable.

All Gin School classes are for 18 years and above, there are no exceptions. Under no circumstances can we allow babies, toddlers, children or anyone at all under the age of 18 into the Gin School facility.

All Gin School bookings individual bookings are for one individual and there is no facility for two people to share one booking.

If we haven’t reached the minimum number of 4 participants for a class, we reserve the right at our exclusive option to cancel the class up to 7 days prior to its date. We will inform you within 7 days of the class date and we will give you a gift card for the full value of classes at that time. We have never cancelled a class.

If we have to cancel a class due to unforeseen circumstances including lockdowns or other Covid-19 related bs beyond our control, you will be notified as soon as possible and we will give you a gift card for the full value of classes at that time.

PROOF OF VACCINATION
Green Tick Check-in and Proof of Vaccination is so 2021. Does anyone check this stuff anymore? Next time I revise this, I’m deleting it altogether…

ALLERGY POLICY

GIN SCHOOL supplies are packed at a fully operational Distillery, all botanicals are packed by our team with care. The machinery used to pack botanicals also processes nuts, wheat, barley, dairy, sugar and other raw natural ingredients and wholefoods on their premises every day. Gin School is aware of potential allergies to these foods and the severity of the reactions some individual may experience. In the interest of safety and comfort of everybody attending Gin School classes, Gin School has a “General Public Allergy Policy”.

This policy applies to all people entering the premises, whether you attend a general Gin School class or a private event. Please see our General Public Allergy Policy for more information and to fill in the indemnity form if needed prior to booking a class.  Please email [email protected] for a copy of our policy and to arrange for suitable catering.

GIN SCHOOL reserves the right to refuse entry to a Gin School class or a private event on the day (with no refund or class transfer available) if the student has a known allergy and hasn’t informed us prior to attending the class or hasn’t filled in the indemnity form. We will do our best to cater for people with Allergies, but need to remain informed.

GENERAL TERMS AND CONDITIONS WHEN ATTENDING THE GIN SCHOOL 

START TIME:
Plan to arrive 15 minutes early! It can disrupt the class schedule if people arrive late.

Classes run by The Gin School will start on time. We advise students to arrive on time for the beginning of the class. We kindly ask that you arrive no later than 15 minutes prior to class commencing as we will be starting on time. If a student is late for a class, it is extremely difficult to catch up with the rest of the class and minimise disruption as Gin School instructors will not have the time to interrupt the class and begin again for every late student. If you are more than 15 minutes late for a class you will not be able to start the class.

STUDENT HEALTH RESPONSIBILITY:

You will not attend if you have become ill within 48 hours before your class with any diseases such as colds and flu, diarrhoea, vomiting… As those sorts of diseases can be spread through food, we need to protect all our students. Gin School reserves the right to refuse entry to a Gin School class on the day (with no refund or class transfer available) if a student is deemed unwell and at the risk of infecting others during the class. If you become unwell are subject to travel restrictions due to illness we’d be happy to reschedule your classes subject to our cancellation policy. We recommend finding a substitute.

STUDENT ATTIRE:

This is an immersive, hands-on class. You will be on your feet most of the time so please wear comfortable shoes.

CLASS INGREDIENTS & BOTANICALS:

As we are committed to serve you only the best produce, please note that some of the botanicals available for classes may vary slightly depending on product availability on the day, if you have a particular botanical you wish to use, you should ask us with sufficient time to get that botanical into stock. You cannot bring botanicals or ingredients into the Gin School.

CLASS RECORDING:

Please note that some cameras are placed in the school and the classes can be filmed and broadcast live or at a later date. Some classes may be recorded and part of the content may be used for promoting future classes on Gin School online channels, including (but not restricted to) Facebook, Instagram, YouTube, and both on our blog and newsletter.

RIGHT TO REFUSE:

Gin School reserves the rights to refuse a student to attend a class/during the class if the instructor or one of his assistants feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class or event. These are State Licencing Laws and there are no exceptions.

RELEASE OF LIABILITY:

When participating in a Gin School class or event where the students or participants will be around or using hot and potentially dangerous equipment used in a distillery environment, the student releases, indemnifies and excludes Gin School Australia, Brisbane Distillery, Artisan Gin and their employees from any and/or liability of any kind for any damage or injury is incurred while attending or visiting The Gin School.

DAMAGE/LOSS OF PERSONAL PROPERTY:

GIN SCHOOL will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise or personal belongings left in the venue prior to, during or after a class or event. GIN SCHOOL is not responsible for the loss or damage of personal items in any form. If a student does happen to leave an item in class, the student has 14 days to retrieve the item otherwise GIN SCHOOL will donate it to charity.

DAMAGE/LOSS OF GIN SCHOOL PROPERTY:

The student or function organizer may be held financially responsible for any damage to or loss of GIN SCHOOL property during the class or event. The cost of repairing any damage to equipment, walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.

CIRCUMSTANCES BEYOND THE CONTROL OF GIN SCHOOL:

Should GIN SCHOOL be unable to provide for your class or event due to circumstances beyond the control of GIN SCHOOL, GIN SCHOOL is not responsible for any costs, damages or expenses that you may suffer or incur.